Manage eDirectory and GroupWise
Many large organisations running eDirectory and GroupWise struggle with trying to deliver user account management, provisioning and user self-service. To perform common user account management tasks, such as a simple GroupWise password resets, your junior administrators, help desk operators and support staff REQUIRE full administrator rights to the file system, full access to GroupWise and access to ConsoleOne and iManager.In essence, users receive all the “keys to the castle.” One misguided click of a button and your entire eDirectory or GroupWise objects have been moved or are gone – vanished! And how do you deal with the nightmare of tracking down who made the changes in order to satisfy external security audits. How much lost productivity is wasted on training new help desk staff and non-technical staff to use overly complex tools to perform routine, everyday tasks. Should your corporate help desk really need to be contacted if a user forgets his password?There is an easier way.
eControl for eDirectory and GroupWise delivers a simplified, web-based management, provisioning, self-service and audit application designed for non-technical users. eControl empowers junior administrators, help desk operators, HR staff, department managers, support staff and even end-users to perform common user account management tasks in eDirectory and GroupWise – from a web browser , with NO Rights and NO access to ConsoleOne or iManager.
These everyday tasks include resetting eDirectory and GroupWise passwords, managing group memberships and GroupWise distribution lists, managing GroupWise signatures and proxy access, managing ZENworks associations, bulk creating eDirectory and GroupWise accounts and many other tasks.
With eControl, you can delegate routine – yet time-consuming – tasks to junior administrators, help desk operators, support staff and even end-users. Administrators have complete control over users’ search authority and task collections.
eControl’s full audit trail enables administrators to keep a tight rein on data access and account changes. Disabling and deleting orphaned and dormant accounts can be securely delegated to junior support staff. Administrators can enforce strong password policies and reduce the risk of regulatory exposure and security liability. As a user’s role changes within the organisation, eControl will help you change his or her group memberships and manage other eDirectory and GroupWise values. eControl will improve help desk responsiveness, increase productivity, mitigate security risks and produce more accurate user account data.
eControl alleviates the need to assign and manage user file system rights and Trustee Assignments. This allows your IT department to focus on business requirements instead of security concerns. And, for organisations embarking on a longer-term identity management strategy, eControl delivers a very quick win, significant and immediate ROI. For example, research shows that password self-service can save as much as $650,000 per year in a typical 10,000-user organisation. User account management consumes a significant proportion of overall IT productivity. Even a 20% efficiency gain is significant.
** Source: ”What is User Life-Cycle Managment? And Why You Should Care,” META Group, June 2004, p5.
eControl is a powerful, yet easy-to-use, application for delegating eDirectory and GroupWise tasks to support staff and non-technical users. On average, eControl takes three hours to install and configure. After 20 minutes of training, your front-line staff will be able to perform the following user account management tasks.